THE IMPACT OF QUALITY MANAGEMENT SYSTEMS ON BUSINESS SUCCESS
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- NGN 3000
This study explores the impact of quality management systems (QMS) on business success. Objectives include: (1) evaluating the effectiveness of QMS in enhancing product quality, (2) analyzing the relationship between QMS and customer satisfaction, and (3) assessing the long-term effects on business growth. A survey design is employed to gather data from a broad range of respondents. Using Taro Yamane's formula, a sample size of 320 is derived, ensuring statistical significance and reliability. The case study focuses on the manufacturing sector in Lagos, Nigeria, where quality management is vital. The reliability coefficient score is 0.85, indicating high reliability. Findings reveal that robust QMS significantly enhances business success by improving product quality, increasing customer satisfaction, and driving business growth. Recommendations include implementing comprehensive QMS frameworks and regularly training employees on quality standards to maximize effectiveness.
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